Maintenance Plan Pricing

Maintenance Icon

Maintenance Plans & Priority Services

1yr*	Priority	SLA response time	Cost/hr	Min Hrs	Min Cost
NO	5th	2-5 business days	$150/hr	1hr	$150
NO	5th	2-5 business days	$135/hr	5hrs	$675
YES	4th	2-3 business days	$100/hr	1hr/mo	$100/mo
YES	3rd	1-2 business days	$125/hr	2hrs/mo	$250/mo
YES	2nd	12 business hours	$150/hr	3hrs/mo	$450/mo
YES	1st	4-8 business hours (Emergency support included)	$225/hr	6hrs/mo	$1350/mo
NO	**	Emergency: 1-4 business hours (24/7)	$360/hr	**	**

New: Pre-purchase 5-hour support packages at a special rate of $135/hr (1 year agreement not required).

Maintenance plan & priority services may include:

Website maintenance
Ecommerce consultation
Front-end development
Software installation
Add-on module installation
Training and support
Website updates
Text and image updates
Banner and promotional design
Web marketing
SEO updates
Marketing materials
Contact us for additional services

Service requests that exceed your maintenance plan's monthly hours will be billed at a discounted rate of $135/hr* (Std Rate $150/hr).

*Note: Priority 1-4 maintenance plans require a 1 year agreement. Early termination results in a 3-month cancellation fee. Discounted rate applies to monthly maintenance plans only. Maintenance plan and priority service rates do not apply towards emergencies, application development or database related projects.

See Maintenance Terms | Development Rates | Emergency Rates**

Support

Sales Support:
Have questions?
Need to schedule a demo or request an estimate?
Call (503) 977-0171
Toll-free (888) 256-7667
Send email

General Support:
Existing customers: For support not requiring a specialist,
Login and create support ticket,
Or call (888) 256-7667.

Premium Support:
Existing customers: Need to work with a specialist?
Need to schedule a project?
For support login and create support ticket,
Or call (888) 256-7667 to schedule an appointment.
Support is scheduled based on SLA response times.

Emergency Support (24/7):
Click for emergency support and hosting outages.