Maintenance & Support

Maintenance Icon

Maintenance & Support Plans
at Kosmos

Choose your maintenance plan based on the response time needed for any services required to update your Website (this does not include emergencies**). If you have an outage or think your Website
is down please e-mail: emergency, also listed in our Support Center.


Maintenance Plan Pricing

*1 yr
Priority
SLA
Minimum hrs
Min Cost
Cost
NO
4th
48 Business hrs
1 hr
$150/h
$150/h
YES
4th
48 Business hrs
1 hr/m
$100/m
$100/h
YES
3rd
24 Business hrs
2 hrs/m
$250/m
$125/h
YES
2nd
4-8 Business hrs
3 hrs/m
$450/m
$150/h
YES 1st 4-8 Business hrs 24/7/360
(wkends and eves)
6 hrs/m $1350/m $225/h
NO
**
Emergency
1-4 Business hrs
**
**
$360/h

Note: *Discounted prices & priority services require a 1 year agreement. Early termination results in a 3-month cancellation fee.
See Details

Additional hours needed for any non-emergency services that
exceed your maintenance plan, will be billed out at a discounted
rate of $125/h (Std rate, $150/h).

If you require priority services our expedited rate is $225/h.


Standard Rates

If you do not wish to purchase a maintenance and support plan all service requests will billed out at our standard rate of $150/h, (Minimum 1 hr).

Emergency Rates

** Excluding 1st priority maintenance plans and Kosmos hosted server emergencies, all emergency service requests are billed out at a rate of $360/h. Once an emergency situation has been initiated all hours are billable at our emergency rate, unless you request that your project is scheduled out for resolution at a later date.

Please be aware that emergency service request's require our staff to postpone existing client projects and support tickets in order to focus 100% on the emergency situation.

Maintenance Terms

Maintenance and support plans can be used for a variety of services including

  • Web design, banner ads and promotional design
  • Improvements to your Web site, including design and usability
  • Web marketing services
  • Content creation and research
  • Software installation, database modifications...
  • and more!

Questions?

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