Maintenance & Support

Maintenance & Support Plans
at Kosmos

Choose your maintenance plan based on the response time needed for any services required to update your Website (this does not include emergencies**). If you have an outage or think your Website
is down please e-mail: emergency, also listed in our Support Center.

Maintenance Plan Pricing

Note: *Discounted prices & priority services require a 1 year agreement. Early termination results in a 3-month cancellation fee.
See Details

Additional hours needed for any non-emergency services that
exceed your maintenance plan, will be billed out at a discounted
rate of $125/h (Std rate, $150/h).

If you require priority services our expedited rate is $225/h.

Standard Rates

If you do not wish to purchase a maintenance and support plan all service requests will billed out at our standard rate of $150/h, (Minimum 1 hr).

Emergency Rates

** Excluding 1st priority maintenance plans and Kosmos hosted server emergencies, all emergency service requests are billed out at a rate of $360/h. Once an emergency situation has been initiated all hours are billable at our emergency rate, unless you request that your project is scheduled out for resolution at a later date.

Please be aware that emergency service request's require our staff to postpone existing client projects and support tickets in order to focus 100% on the emergency situation.

Maintenance Terms

Maintenance and support plans can be used for a variety of services including

• Web design, banner ads and promotional design
• Improvements to your Web site, including design and usability
• Web marketing services
• Content creation and research
• Software installation, database modifications...
• and more!

Questions?

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