Website Maintenance Plans

Website Maintenance

We’re here to help. From promotional updates to training and support, we provide all the technical assistance you require to make your online business a success.

Website Maintenance Plans & Support:

1yr*
Priority
SLA response time
Phone Support
Ticket System
Cost/hr
NO
P5
3-7 business days
None
Yes
$165/hr
NO
P5
3-7 business days
Scheduled
Yes
$150/hr
YES
P4
2-3 business days
Yes
Yes
$135/hr
YES
P3
1-2 business days
Yes
Yes
$150/hr
YES
P2
12 business hours
Yes
Yes
$165/hr
YES P1 4-8 business hours (Emergency support included) Yes Yes $250/hr
NO
**
Emergency:
1-4 business hours (24/7)
Yes
**
$425/hr

NEW! Pre-purchase 5-hour website maintenance packages at a special rate of $150/hr (1 year agreement not required).

Website maintenance can be used for:

  • Adding new content (text, images, banners)
  • Text and image enhancements
  • Promotional updates
  • News, offers, and special announcements
  • Seasonal content updates
  • Working with a design expert on seasonal font and color changes
  • Creating promotions, coupons or discounts
  • Linking social media to your store
  • Adding new pages to your website
  • Training and consultation
  • Installing software, add-on modules and plug-ins
  • Backing up files and databases
  • Managing SSL certificates
  • Updating hosting, email and domain settings
  • Troubleshooting issues
  • Managing files and databases on your server
  • See All

*P1-P4 support requests that exceed your website maintenance plan’s monthly hours are billed at a discounted rate of $150/hr (standard rate $165/hr). P1-P4 website maintenance requires a 1 year agreement.

See website maintenace terms➝