Emergency Support Rates – $360 per hour*
*Emergency support rates are not charged for Kosmos hosting emergencies.
Before initiating an emergency, please be aware emergency support requires our staff to respond after hours and postpone existing projects to focus 100% on the emergency situation. Except for Kosmos hosting outages, initiating emergency support is billed by the hour regardless of fault. Once emergency support is initiated all hours are billed at our emergency rate unless you re-schedule support for a later date.
For emergency support e-mail:
During business hours, call (888) 256-7667
and login and create support ticket
Business hours: Monday–Friday, 9am – 5pm (PST)
After business hours,
login and create support ticket and e-mail: